Application Portal — Status Update
System Anomaly Detected in the RelayPath Application Portal
We've encountered an unexpected disruption. The RelayPath Application Portal is temporarily unable to process your request. Our engineers have been notified and are actively investigating the root cause. This page will be updated as new information becomes available.
01 / Possible Causes
Based on preliminary telemetryIntermittent network instability on your end may prevent the portal from responding as expected.
An expired or invalid session token, or a link that has since been rotated for security.
The requested resource or identifier is not currently recognized by our system registry.
A transient server issue within our edge infrastructure. This is being monitored closely.
02 / Recommended Actions
What you can do right now03 / Our Incident Process
How we resolve anomaliesDetection & Triage
Automated health checks and user reports funnel into a central queue. We triage within 5 minutes, 24/7, and assign a dedicated incident lead.
Isolation & Diagnosis
We isolate the blast radius, replay traffic, and inspect edge logs. For this incident, we've narrowed the fault to a config propagation issue (ID: CFG-419).
Remediation & Review
Once patched, we run a full regression suite and publish a post-mortem. Open communication is non-negotiable — no silent fixes.
"RelayPath's status pages are refreshingly direct. During our last incident, I knew exactly what was happening and when to expect a fix. No corporate fog."
Marcus Keller
CTO, Northwind Logistics
Frequently Asked Questions
We know anomalies cause friction. Here are the answers to the questions our support team hears most during an incident.
Yes. Any request that reached our API gateway before the anomaly was placed into a durable queue. Once the config propagation is fixed, queued requests will be processed automatically. No manual resubmission required.
Not at all. The expiry is a security feature. Tokens rotate every 15 minutes. If your token lapsed, simply refresh the page and you'll be issued a new one. Your data remains encrypted and intact.
The top of this page will show a green "Operational" badge the moment we consider the incident resolved. We'll also send an email to all affected workspace owners. If you'd like a head start, refresh the page in a minute or two.
Still experiencing issues?
Our support team is available around the clock. Reach out with your incident ID and we'll prioritise your ticket immediately.
Incident reference
RP-2025-048
Diagnosis in progress — 40% complete