Terms and Conditions

Samvedana Home Services (formerly Samanya Seva Pvt. Ltd.) provides a platform for arranging and scheduling home-based services with independent third-party providers. Our role is to facilitate the connection between you and verified professionals, handle the scheduling, and manage payments securely on behalf of our service partners.

We operate with a commitment to transparency and quality. Every service provider on our platform undergoes a rigorous background check and skill verification process. While we strive to ensure a seamless experience, the actual service delivery is performed by independent professionals, and we are not the direct employer of these individuals.

सेवाएं: सामान्य सेवा (स्वतंत्र सेवा प्रा. लि.) द्वारा प्रदान की जाने वाली सेवाएं घर के आधारित सेवा प्रदाताओं के साथ सेवाओं का आयोजन और अनुसूचित करना शामिल है। सामान्य सेवा सेवा पेशेवरों को भुगतान करने की सुविधा प्रदान करती है और उनके लिए भुगतान जमा करती है।

To use our Services, you must create an account on our platform. You must be at least 18 years old to register, and you agree to provide accurate, current, and complete information during the registration process. This includes your legal name, phone number, and service address.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. If you suspect any unauthorized use of your account, you must notify us immediately at support@samvedana.in. We are not liable for any loss or damage arising from your failure to protect your login information.

खाता बनाना: सेवाओं का उपयोग करने के लिए उपयोगकर्ताओं को प्लेटफ़ॉर्म पर खाता बनाना होगा। उपयोगकर्ताओं को कम से कम 18 वर्ष का होना चाहिए और सटीक जानकारी प्रदान करनी चाहिए। उपयोगकर्ताओं को अपने खातों की सुरक्षा बनाए रखने और किसी अनधिकृत उपयोग की सूचना सामान्य सेवा को देने की जिम्मेदारी है।

You can request services through our platform based on the available time slots shown for each professional. Once a booking is confirmed, you will receive a notification via email and SMS. If a service professional is not available for your requested time, our team will contact you to find an alternative time that suits your schedule.

Booking confirmation is subject to service provider availability and location coverage. In case of a scheduling conflict, we prioritize finding you the next earliest available slot. Service professionals may arrive up to 30 minutes late; if a professional is more than 30 minutes late without notification, you may cancel the booking free of charge.

बुकिंग: उपयोगकर्ता उपलब्ध स्लॉट के आधार पर प्लेटफ़ॉर्म के माध्यम से सेवाएं अनुरोध कर सकते हैं। यदि अनुरोधित समय के लिए कोई सेवा पेशेवर उपलब्ध नहीं है, तो उपयोगकर्ताओं को एक वैकल्पिक समय खोजने के लिए संपर्क किया जाएगा।

Samvedana Home Services reserves the right to charge users for the services and facilities provided. All applicable charges, fees, and accepted payment methods will be clearly communicated to you before you confirm a booking. Our pricing is transparent, with no hidden costs added during the checkout process.

Payments are processed securely through our payment gateway. You can pay via credit/debit card, UPI, or net banking. All transactions are encrypted and compliant with PCI-DSS standards. The price shown at the time of booking is final unless a service change is agreed upon with the service provider during the visit.

You can cancel a service purchased from Samvedana Home Services within the specified time period, except for our non-cancelable services. To initiate a cancellation, navigate to the "My Orders" section on our website (samvedana.in) or mobile app, and follow the instructions on the 'Cancel' button.

• Cancellations made up to 3 hours before the booked service slot: free of charge.
• Cancellations made less than 3 hours before the booked slot: a fee of ₹99 per booked service will be charged.
• Non-cancelable services include: specialised deep-cleaning packages and annual maintenance contracts (AMCs).

We do not offer cancellations for services where the provider has already started the job. If you need to reschedule rather than cancel, that is free of charge up to 2 hours before the slot.

हिंदी में: आप सामान्य सेवा (स्वतंत्र सेवा प्रा. लि.) से खरीदी गई सेवा को निर्दिष्ट समय अवधि के भीतर रद्द कर सकते हैं, हमारी गैर-रद्द की जाने वाली सेवा को छोड़कर। वेबसाइट या मोबाइल ऐप के "मेरे आदेश" खंड में "रद्द अनुरोध" बनाएं। 'रद्द' बटन पर टैप करने के बाद आने वाली स्क्रीनों का पालन करें। कृपया प्रक्रिया के अंत में हमारे द्वारा उत्पन्न रद्द को ध्यान से रखें।

The refund process begins after our team reviews your cancellation request. If your request is approved, the refund amount will be transferred to your designated bank account or original payment method within 2 - 4 working days.

All refunds are processed according to the terms of this policy. The exact refund amount is determined by the timing of your cancellation as outlined in Section 5. If you believe a refund is due and you have not received it after 5 working days, please contact our support team at refunds@samvedana.in.

हिंदी में: हमारी टीम आपके रद्द अनुरोध की समीक्षा करने के बाद रिफंड प्रक्रिया शुरू करेगी। यदि आपका अनुरोध स्वीकृत होता है, तो रिफंड राशि को आपके निर्दिष्ट बैंक खाते में 2 - 4 कार्य दिनों के भीतर हस्तांतरित किया जाएगा। ध्यान दें कि रिफंड राशि निर्धारित रिफंड नीति के अनुसार ही प्रदान की जाएगी।