Network Security Alert
ACCESS
BLOCKED
Your network connection has triggered our security measures. This can happen on shared networks, VPNs, or after unusual activity from your IP. We do this to keep Signal secure for everyone.
Step 01
Log in to verify identity
Use your Signal account credentials to confirm you are a legitimate user and lift the block immediately.
Step 02
Verify your API key or token
Using programmatic access? Ensure your key has the correct permissions and no expired scopes.
Step 03
Still locked out?
If this is an error, our support team is on call 24/7 and resolves 94% of tickets within 2 hours.
Support Protocol
We answer.
Fast.
Our support team has 247 engineers across all time zones. Median first response: 4 minutes. Median resolution: 52 minutes. When your access is on the line, we move.
4 min
MEDIAN FIRST RESPONSE
52 min
MEDIAN RESOLUTION
24/7
ENGINEERS ON CALL
"We were mid-deploy when a shared office IP triggered the block. Signal's team had us back in within 22 minutes — before our own IT even noticed."
— Marcus Chen, VP of Infrastructure, RelayPay
"The monochrome interface isn't just design — it's the clearest security UX I've used. Zero ambiguity about what happened and how to fix it."
— Aisha Ogun, CTO, Boreal Health
Why Signal
Security that doesn't sleep.
99.98%
UPTIME ACROSS GLOBAL EDGE
12,400
TEAMS PROTECTED WORLDWIDE
4.7B
THREAT EVENTS ANALYZED DAILY
38ms
AVERAGE CHECK LATENCY
Common questions
Our anomaly detection models flagged your IP for activity consistent with credential stuffing or a compromised endpoint. In 87% of cases, the flag is a false positive on a shared network.
Yes. Successful authentication with a valid account clears the block immediately in over 99% of cases. API tokens may require a permissions refresh.
94% are resolved within 2 hours. Critical access issues get a pager escalation to a senior engineer immediately.
Still Stuck?
Let's get you back
to work.
Send us a note and a human will respond in minutes — not a support bot, a real engineer.