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Elevate Your Customer Support with AI Excellence.
Vellum & Ink delivers intelligent, 24/7 AI-powered assistance that scales with your business, reduces costs, and delights your customers.
Trusted by 230+ European companies, resolving 48,000+ tickets monthly.
Editor's Note
Support is no longer a cost centre — it is a brand-defining touchpoint. Vellum & Ink treats every conversation as a signal, an opportunity to build trust and deepen loyalty.
— Amara Okafor, Head of Product
The Challenge
Is your support holding you back?
Traditional support struggles with high volumes, slow responses, and inconsistent quality. Long wait times erode customer trust—for every 60-second delay, satisfaction drops by an estimated 4%. It's time for a change.
52%
of customers will switch after a single bad experience
$1.6T
lost annually to poor customer service
85%
say speed of response determines their loyalty
The Solution
Your regional partner in support innovation.
We empower your business with AI that works tirelessly, learns continuously, and delivers exceptional service — upholding the regional standard of excellence.
24/7 AI Assistance
Never miss a customer query, day or night. First response in under 4 seconds.
Instant Resolutions
Provide immediate answers to common questions with 87% self-resolution rate.
Significant Cost Savings
Reduce support overhead by up to 40% while improving quality.
Consistent Quality
Ensure every customer receives standardized, high-quality responses across all channels.
Capabilities
Powerful features, exceptional performance.
Continuous Support
Round-the-clock support without increasing headcount. Our AI is always on, ready to assist your customers anytime, anywhere.
99.98% uptime SLA
Smart Automation
Automate routine queries and tasks with intelligent workflows, freeing up your human agents to tackle complex issues with precision.
Automates 68% of routine tickets
Insightful Analytics
Gain valuable insights into customer interactions and support performance with our comprehensive analytics dashboard. Make informed decisions.
Real-time dashboards
Onboarding
Get started in three simple steps.
Sign Up & Connect
Create your account in minutes and easily connect Vellum & Ink to your website or existing platforms with our simple integration snippets.
Train Your Bot
Upload your FAQs, knowledge base, or past conversations. Our AI learns your business to provide accurate, context-aware responses.
Go Live & Impress
Activate your assistant and watch as it transforms your customer support, delighting users with instant, helpful interactions.
Why Vellum & Ink
The tangible advantage.
+31%
Boost Customer Satisfaction Scores
Deliver instant, accurate responses 24/7, significantly improving customer experience and loyalty. Happy customers are the bedrock of a strong business.
"Our CSAT scores jumped 31 points within a month of implementing Vellum & Ink!"— Ingrid Weiss, Support Lead at Klar & Co.
-38%
Drastically Reduce Operational Costs
Automate up to 68% of routine inquiries, lowering agent workload and operational expenses. Invest your savings back into innovation and growth.
"We've cut support costs by 38% while maintaining quality."— Support Manager at Nordica Travel
-2.5h
Empower Your Human Agents
Free your skilled support team from repetitive tasks. Let them focus on complex problem-solving and building deeper customer relationships.
"Our team is happier and more productive, focusing on what truly matters."— Lars Jorgensen, Support Director
Word of Mouth
Praised by industry leaders.
Elena Kovacs
CEO, Aegis Solutions
"Vellum & Ink has revolutionized our support. Response times are down from hours to seconds, and our customers are happier than ever. It's innovation at its finest."
David Andersen
CTO, Fjord Analytics
"The integration was seamless, and the AI's learning curve was impressively fast. We've cut support costs by over a third while improving agent productivity."
Marta Rossi
COO, Lumina Retail
"The AI is remarkably intuitive. It handles diverse queries with ease, and the analytics provide deep insights for continuous improvement. A true partner for growth."
Pricing
Clear pricing for businesses.
Choose a plan that scales with your ambition. No hidden fees, just honest value.
Starter
For small businesses and startups.
€49/mo
- 1,000 conversations/month
- Basic AI training
- Standard integrations
- Email support
Pro
For growing businesses needing more power.
€129/mo
- 10,000 conversations/month
- Advanced AI customization
- Analytics dashboard
- Priority support (email & chat)
Enterprise
For large organizations with custom needs.
Custom
- Unlimited conversations
- Dedicated AI model training
- Custom integrations & SLA
- 24/7 dedicated support manager
FAQ
Frequently asked questions.
How long does the bot take to train?
Most customers see base-level accuracy within the first 24 hours. The AI continuously learns from each interaction, with performance improving 5-10% week over week during the first month.
What platforms does Vellum & Ink integrate with?
We offer native integrations with Zendesk, Intercom, Slack, Shopify, and Salesforce. Our API allows custom integration with any system — the average setup time for a custom integration is under 4 hours.
Is our data secure?
Yes. Vellum & Ink is GDPR compliant and SOC 2 Type II certified. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Our servers are hosted in EU data centers, and we never train our base models on customer data without explicit opt-in.
Can we try before buying?
Absolutely. We offer a 14-day free trial on all plans, no credit card required. You'll get full access to all features and can invite up to 5 team members to test the bot.
Join the Movement
Join the revolution in customer support.
Start your 14-day free trial today and see how Vellum & Ink can transform your business.